What if I've forgotten my password?

If you have an email address

On the login screen, enter your email address or membership number and click Continue, then click Forgot password?

You'll be given two options:

Reset password - sends a code to your email. Enter the code, then set your new password twice to confirm. Check the box if you'd like to sign out of all other devices, then click Reset password to finish.

Email code - sends a code to your email that logs you straight back into your account, without requiring a password reset. Once logged in, you can update your password via Manage Account if needed.

If you don't have an email address

Please contact our Membership Services team:

• Email: membershipservices@calibre.org.uk
• Telephone: 01296 432339